This page contains the answers to our most frequently asked questions. If you do not see the answer to your question, please contact us. We are happy to help! Click any question below to view the answer.
What is a Virtual Assistant?
A
Virtual Assistant is an independent entrepreneur providing
administrative, website, social media, marketing and/or technical
services.
Will I be able to work with the same Virtual Assistant for all of my projects?
Absolutely!
We believe that getting to know our clients and learning as much as we
can about their company and is the most important aspect of building a
successful and long-term relationship.
Is a Virtual Assistant considered an employee?
No.
Virtual Assistants work on an independent contractor basis. You are not
responsible for any employee-related taxes or benefits.
Who are your clients?
Our
clients come from a wide variety of industries. Any individual or small
business owner that has too much on their plate can benefit from our
service. Here is just a sample of some of the industries we work with:
Attorneys, Authors, Business Coaches, Corporate Executives, Doctors,
E-Commerce Sites, Executive Coaches, Financial Planners, Insurance
Agents, Motivational Speakers, Non-Profit Organizations, Professional
Organizers, Realtors, Retail Stores, Software Consultants.
What type of services do you offer?
At 24/7 Contact Center Solutions and The Filipino Virtual Assistants we like to consider ourselves a one-stop shop for all
things administrative. We offer a comprehensive list of services.
Please visit our services page for more information.
Can you assist me if I am Mac user?
Definitely! We are a Mac-friendly company. Almost half of our assistants are Mac users!
Which assistant will I be working with?
Your
assistant will be selected based on a combination of factors. After our
initial conversation with you and/or your getting started assessment,
we take several things into consideration to make the best possible
match. Some of these factors include:
- What your primary needs and types of support you require.
- Each of our team members’ unique skills.
- The approximate number of hours you may need support each month (however, you are never required to meet any minimum time requirements) and our assistants’ availability.
- Any specific requirements or preferences you may have (i.e. time zone, computer type, etc.)
How do you ensure security and confidentiality?
The security and confidentiality of our clients and their businesses
are of the utmost importance to us. Our team is chosen very carefully to
not only provide our clients with top notch services, but to protect
the security of their personal and company information. In additional to
being put through a series of advanced skills tests, multiple
interviews and reference and background checks prior to employment; each
assistant signs a detailed non-disclosure and confidentiality agreement
with us. In addition, our service agreement includes a section stating
that we will not directly or indirectly disclose to any person other
than a representative of our Client any confidential or proprietary
information pertaining to our Client, including but not limited to
customer lists, contacts, financial data, sales data, supply sources,
business opportunities for new or developing business, plans and models,
or trade secrets. We are also happy to sign any additional
confidentiality or non-disclosure agreements that you provide.
How is time tracked for projects and tasks?
We use a time tracking software the keeps track of each task we do –
down to the minute. Unlike most other VA companies, we do not round up
our time to a 10, 15 or 20 minute minimum. If a task only takes 2
minutes…then you are only billed for 2 minutes.
How do I know how much time I am using?
We provide each of our clients with access to their own account on our
time tracking software. You are able to log in and see, in real-time,
exactly how much time has been used that day, that week, or that month.
How do I communicate with my assistant?
Clients
may reach their assistant by phone, email, project collaboration
software, and instant messaging. It is your preference which method is
most convenient for you.
What systems do you use to work remotely?
The
Internet offers an amazing number of resources that make it easy for
people to work together virtually. We frequently utilize remote desktop
software, virtual collaboration sites, and various file transfer
programs. If this sounds overwhelming, don’t worry! You can leave the
details to us!
Do we need to provide you with any equipment?
No you don’t. Each of our assistants has an office fully equipped with the latest technology and software.
How quickly will my project or task be completed?
Turnaround
time depends on the complexity and urgency of the project. We strive to
have a turnaround time of 24 to 48 hours for most tasks. If your
project is time sensitive, a deadline will be agreed upon before work
begins. We are committed to delivering all projects on or before the
deadline.
I have a question that isn't listed here, what should I do?
Please contact us. We are happy to answer any additional questions you may have!
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